FAQs
About 10ofThose
In the early days the work had no name as it was just a hobby, but people had to buy in 10’s. Therefore, when the company was founded in 2007, the name it was given was 10ofthose – taken from people ringing up and asking for “10 of those, 10 of those, and 10 of those”. The name stuck!
Now however you don’t have to buy 10. You can buy any number you like, from just one. However, often the more you buy the cheaper it gets. We offer price breaks for varying quantities on most titles. These are displayed on each products’ web page.
Read more about 10ofThose.
Orders
We certainly can. We love books and work hard to keep up to date with new releases too. We have an experienced staff team who can answer your questions, make suggestions and find something that will meet your needs. You can get in touch via email.
We usually process orders within 24 hours. Delivery times will vary but please allow 10 working days for your order to arrive with you. However many peopl find their orders arrive within 2-3 days. If, when placing your order you know you need your resources by a certain date please use the upgrade delivery option at check out, if available. Please also inform the office of your required delivery date. If you still haven’t received your order and you’re outside this time frame please do get in touch with us via email.
If the pre–order item is ordered along with other items then we’ll split it, and send the rest on ahead. Your pre–order will then follow as soon as it is released.
There is no charge to you for the extra shipping in this case!
Print off this sheet on full size A4 (100%) and you’ll be able to see how big each font size really is and therefore what works best for your needs.
Accounts
We’re sorry to hear that you are unable to login! There are various reasons why this could happen. It’s possible that you are using the guest check out and haven’t registered an account with us. Click Here to set up an account.
We’re really glad that something in our promotional email has drawn your interest, however you can recieve our email without having an online account with us. It’s really easy to set one up using the ‘Register an Account’ form here.
Payments
To change your saved card details first you need to login to the site, once logged in you should be directed to your account page, if not you can access this from the top right corner of the page. From here you should have a number of options on your account. One of these is to add/remove card details. For any card you need to update you will have to remove it first and the re–add it.
Products
Detailed instructions on how to transfer eBooks are available here.
10Publishing are pleased to be able to offer a free copy of the eBook whenever you buy the physical copy of one of our titles. This offer applies only on titles where the eBook version is available. This offer will also be available on a selected number of titles from other publishers.
All you need to do is add the book you want to your basket and if the free eBook is available for that title it will automatically be added to your order for free. Once you have completed your purchase a link to your free ebook will be provided along with the order details on our account page, and via email.
This offer is subject to availability, and the offer can be withdrawn at anytime, without notice. Offer only applies to new purchases.
Delivery & Returns
If when placing your order you know you need your resources by a certain date please inform the office via email.
We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 5 days of you receiving the order from us. We will refund/exchange the full cost within 21 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.
We are unable to accept returns for eBooks or other digital content. Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you.Returns will not be accepted without a Returns Authorization Form (RAF).If you wish to make a return, please request this form first.
Please email any returns requests/queries before sending anything back to info.us@10ofthose.com