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FAQs

About 10ofThose

Why are you called 10ofThose? Do I have to buy 10?
10ofThose was started by Jonathan Carswell with the idea of getting good Christian resources out to as many people as possible. Starting as a hobby in his bedroom, 10ofThose has now grown to be a company that distributes over half a million items a year. We give God the glory!

In the early days the work had no name as it was just a hobby, but people had to buy in 10’s. Therefore, when the company was founded in 2007, the name it was given was 10ofthose – taken from people ringing up and asking for “10 of those, 10 of those, and 10 of those”. The name stuck!

Now however you don’t have to buy 10. You can buy any number you like, from just one. However, often the more you buy the cheaper it gets. We offer price breaks for varying quantities on most titles. These are displayed on each products’ web page.

Read more about 10ofThose.
Where does my money go?
10ofThose is a limited company. We are not a charity, and we do not look for donations to subsidise our work. We are not however wanting to make ourselves wealthy from this work but rather, we want to see God’s kingdom grow. We use any profit to invest in book distribution around the world, either through 10ofThose or other organisations that seek to distribute resources that hold to our Basis of Faith.

Orders

I’ve found somewhere I can buy this book cheaper. What should I do?
We endeavor to be the most affordable place to buy resources you can trust. We pass on what discount we can, while also ensuring we are sustainable. Buying from 10ofThose means that you are supporting the work we do, and helping spread the distribution of gospel resources across the USA and the rest of the world. If you need help purchasing from us and the price doesn’t seem right, please contact us, and we’d be glad to help.
I don’t know what to buy. Can you help?

We certainly can. We love books and work hard to keep up to date with new releases too. We have an experienced staff team who can answer your questions, make suggestions and find something that will meet your needs. You can get in touch via email.

Where is my order?

We usually process orders within 24 hours. Delivery times will vary but please allow 10 working days for your order to arrive with you. However many peopl find their orders arrive within 2-3 days. If, when placing your order you know you need your resources by a certain date please use the upgrade delivery option at check out, if available. Please also inform the office of your required delivery date. If you still haven’t received your order and you’re outside this time frame please do get in touch with us via email.

What happens if one of my items is a Pre–Order item?
If a pre–order item is alone on your order, then we’ll send it out as soon as it is released.

If the pre–order item is ordered along with other items then we’ll split it, and send the rest on ahead. Your pre–order will then follow as soon as it is released.

There is no charge to you for the extra shipping in this case!
Are there any other ways for my church/organisation to buy books?
One of the key ingredients of our service to you is flexibility. We know that each church or organisation has different needs and we want to help with your situation. As a result we offer a variety of ways in addition to our website for churches to buy books and run a bookstall.
How can I tell how big the Bible print really is?

Print off this sheet on full size A4 (100%) and you’ll be able to see how big each font size really is and therefore what works best for your needs.

Accounts

I can’t login to the site? Please help!

We’re sorry to hear that you are unable to login! There are various reasons why this could happen. It’s possible that you are using the guest check out and haven’t registered an account with us. Click Here to set up an account.

I received your promotional email but I can’t login to place my order?

We’re really glad that something in our promotional email has drawn your interest, however you can recieve our email without having an online account with us. It’s really easy to set one up using the ‘Register an Account’ form here.

Payments

How can I pay?
We really appreciate your prompt payment so we’ve tried to make payment easier for you. You can pay online on your account page, or via one of the ways listed at the bottom your receipt/invoice.
I have a 10ofThose gift voucher. How can I use it?
Your voucher is redeemable on online sales, at the payment page of the checkout. There you will see ‘Coupon/Gift Certificate’ listed below ‘shipping’ and ‘sales tax’.
My payment card has changed. How can I update it?

To change your saved card details first you need to login to the site, once logged in you should be directed to your account page, if not you can access this from the top right corner of the page. From here you should have a number of options on your account. One of these is to add/remove card details. For any card you need to update you will have to remove it first and the re–add it.

Products

I bought an eBook from your site. How do I get it onto my iPad/Kindle?

 Detailed instructions on how to transfer eBooks are available here.

The book I want to buy says it has a free eBook with it, how does that work?

10Publishing are pleased to be able to offer a free copy of the eBook whenever you buy the physical copy of one of our titles. This offer applies only on titles where the eBook version is available. This offer will also be available on a selected number of titles from other publishers.

All you need to do is add the book you want to your basket and if the free eBook is available for that title it will automatically be added to your order for free. Once you have completed your purchase a link to your free ebook will be provided along with the order details on our account page, and via email.

This offer is subject to availability, and the offer can be withdrawn at anytime, without notice. Offer only applies to new purchases.

I want a book that’s not on your website how can I buy it?
Every product on our website has been handpicked – so we know it holds to the Bible. We try to ensure we have a comprehensive selection of books on our site and keep it as up to date as possible. Sometimes however, there are books that we do sell that aren’t available on the website yet. If this is the case please do get in touch via email  email.

Delivery & Returns

I live in what’s referred to as “The Rest of the World”, how much will my shipping be?
We use various different international courier services, to ensure you get the best and cheapest service. Shipping can cost us more than the rate advertised on the website, but we will absorb this extra wherever possible.
How are my items delivered? How will I know when it’s coming?
We use USPS and UPS services to send your order to you. When your parcel leaves our warehouse we’ll send you an email to let you know it’s been dispatched.
I’m going on vacation but I want to order now, can I delay the order?

If when placing your order you know you need your resources by a certain date please inform the office via email.

What do I do if I want to return something?

We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 5 days of you receiving the order from us. We will refund/exchange the full cost within 21 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.

We are unable to accept returns for eBooks or other digital content. Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you.Returns will not be accepted without a Returns Authorization Form (RAF).If you wish to make a return, please request this form first.

Please email any returns requests/queries before sending anything back to info.us@10ofthose.com

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